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Quotations And Reservations

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Drop off Point

Faq

Frequently Asked Questions


Q: How can I pay for this service?
A: We accept all major credit cards as payment (credit card payments are subject to a processing fee). 

Q: Can I pay in cash? 
A: Yes you can, but for booking security we will need credit card details (we use the latest 128 bit secure server technology). 

Q: What if my flight is delayed? Will I be charged extra? 
A: We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed. 

Q: Where do I meet my driver when I land at the airport? 
A: The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Heathrow Airport, or in "The Arrivals Hall" at all other airports or ports. 

Q: What if I cannot locate my driver? 
A: Call our 24hr support line on +442079932548 quoting your transfer order reference number or your name and our experienced staff will be able to assist. 

Q: Is your company licensed? 
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the PCO. 

Q: Do you operate a fixed price policy? 
A: Majority (98%) of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. Credit or debit card payment incur a processing fee. 

Q: Are your prices per car or per person? 
A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details. 

Q: How early do I need to book my car? 
A: We can provide service within 15 minutes sometimes, but the earlier you book the better, 8 - 12 hours would be recommended. If you are making a last minute booking it is best to phone +442079932548, lines open 24 hours a day. 

Q: Do I have to book online. I would like to speak to someone? 
A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on:+442079932548

Q: Can I make a booking if the party consists of more than 8 passengers? 
A: We can cater for any number of passengers 1 - 500 or even more if necessary, please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey. 

Q: Will you meet us at any time of day? 
A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day. 

Q: What if the flight is delayed or early? 
A: We work on the basis of scheduled arrival times, we do monitor all flights, there are no additional charges if your flight is delayed. 

Q: Are there any additional costs? 
A: Waiting time after free period 0.35 GBP per minute. Diversions - Minimum charge 5.00 GBP Extra Passengers or Luggage - Vehicle Upgrade charge. 

Q: Do I need to pay in advance? 
A: No you do not need to pay in advance. Where you elect to pay on arrival we will require card details to secure the booking. 

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